Abstract
Effective communication between nurses and patients is fundamental to high-quality, patient-centered care. This study analyses the current literature to assess the influence of communication quality on two essential areas: patient satisfaction and health outcomes. Nurses, being the principal source of ongoing interaction in clinical environments, are crucial in shaping patient views and affecting clinical outcomes. The review is based on existing theoretical frameworks, which collectively emphasise communication as a relational and therapeutic activity. Empirical evidence repeatedly demonstrates that clear, sympathetic, and culturally competent communication by nurses which boosts patient satisfaction, improves treatment adherence, alleviates anxiety and suffering, and facilitates shorter recovery durations. Nonetheless, communication is often obstructed by systemic impediments including time limitations, linguistic disparities, technology diversions, and emotional fatigue. Notwithstanding the existing evidences, deficiencies persist in comprehending the long-term consequences of communication quality, individual patient preferences, and the influence of digital tools on relational care. Future study should employ interdisciplinary and longitudinal methodologies to better improve communicative ability in nursing. This review suggested that prioritising nurse-patient communication is both an ethical obligation and an effective approach to enhancing healthcare delivery and outcomes.
Keywords: Health-care Outcomes, Nursing Practice, Patient Satisfaction, Relational Activity, Therapeutic Activity